Refund Policy

Last Updated: November 9, 2026

Thank you for shopping with keiseiclub. We want you to have a positive shopping experience. This Return & Refund Policy explains the conditions and procedures for requesting a return or refund for purchases made through https://www.keiseiclub.com.

1. Return Eligibility

You may request a return or refund within 30 days of receiving your order, provided that your request meets the conditions outlined in this policy and complies with applicable laws and regulations.

To qualify for a standard return, items must be unused, unworn, and in their original condition, with original tags and packaging intact. Proof of purchase or sufficient order information is required to identify your transaction.

Items that arrive damaged, defective, or incorrect will be reviewed separately. Nothing in this policy limits any rights or remedies available to you under applicable law.

2. How to Request a Return

To request a return or refund, please contact us at hello@keiseiclub.com within 30 days of receiving your order.

Please include the following information in your request:

  • Your order number.
  • The email address used to place the order.
  • The reason for your return request.
  • Photos of the item, if it is damaged, defective, or incorrect.

Our support team will review your request and provide the applicable return instructions. Please obtain return authorization before mailing any item.

Returns sent without prior authorization may experience delays in identification or processing.

3. Return Shipping Method

Approved returns must be shipped using the return method and destination provided by our customer support team.

We recommend using a shipping service with tracking and keeping your proof of shipment until your return has been resolved.

Please do not send returned items to an address unless our support team has confirmed that it is the appropriate return destination for your specific request.

4. Return Shipping Costs

For standard returns, including change-of-mind requests or situations where an item does not meet your personal preferences, the customer is responsible for the return shipping costs.

If an item arrives damaged or defective, or if we send an incorrect item, please contact us before returning it. We will review the circumstances and arrange the appropriate return shipping solution at our expense, as applicable and as required by law.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at hello@keiseiclub.com as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photos of the item.

Our support team will review the information and explain the available resolution, which may include a refund or return, depending on the circumstances and applicable law.

6. Restocking Fees

keiseiclub does not charge any restocking fees for approved returns.

7. Refund Processing

Once we receive your returned item, we will inspect its condition and review your return request.

Approved refunds will be processed within 1–3 business days after the returned item has been received, inspected, and the refund has been approved.

Refunds will be issued to the original payment method used for the purchase, subject to applicable law and the requirements of the relevant payment provider.

After a refund is issued, your bank, card issuer, or other payment provider may require additional processing time before the funds appear in your account.

8. Return Address

Please contact us at hello@keiseiclub.com before returning any item. Our support team will confirm the appropriate return destination and provide the necessary instructions for your request.

Although our business address is listed in our contact information, please do not send returned merchandise directly to that address without first receiving confirmation and return authorization from our support team.

9. Contact Information

If you have questions about this Return & Refund Policy or need assistance with a return or refund, please contact us using the information below:

Store Name
keiseiclub

Website
https://www.keiseiclub.com

Email
hello@keiseiclub.com

Phone
+1 505-226-7945

Business Address
8911 Northeastern Blvd NE #K203, Albuquerque, NM 87112, United States

Customer Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM (MT)

We review customer inquiries during our stated support hours.